Refund Policy
Last updated: 09 August 2026
This policy explains how refunds and cancellations work for purchases on themv.shop, in line with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).
1. Themes & digital content
- Theme purchases are digital content delivered to you immediately after payment.
- By completing a purchase you agree to receive the content immediately and acknowledge that the ECTA 7-business-day cooling-off period for digital content is waived.
- Because digital themes can be copied, they are generally non-refundable once delivered.
- If a theme you purchased is defective — for example it contains broken code or does not install as described — contact us and we will fix it or refund the purchase.
- If a purchase was made in error or the theme is not as advertised, we will consider a refund on request, at our discretion.
2. Subscriptions
- Subscription fees are charged at the interval disclosed at checkout (for example monthly or annually).
- You can cancel your subscription at any time from your dashboard. Cancellation stops future renewals but does not refund the current billing period.
- If you cancel within the first 14 days of a paid subscription, we will refund the subscription fee in full.
- Annual plans are not refunded on a pro-rata basis for the unused portion; cancelling simply stops the next renewal.
- If the platform fails to provide the service you paid for, we will refund the affected period on request.
3. Purchases from seller storefronts
Purchases from storefronts built by sellers on the platform are transactions between you and that seller. Depending on the goods, the CPA may give you the right to return products:
- Goods may be returned within 10 business days for a full refund if they were not inspected by you before delivery and are unsuitable for their intended purpose.
- Goods that are defective or fail to comply with the description may be returned to the seller for a refund or replacement.
- Perishable or personalised goods are generally not returnable.
- Refunds for storefront purchases are the responsibility of the individual seller; the platform assists where required by law.
4. How to request a refund
- Log in to your account and contact support@themv.co.za with your order number and the reason for the request.
- Include any supporting information (for example screenshots of a defect or a wrong item received).
- We respond to every refund request within 48 hours and process approved refunds within 7 business days.
5. Timing & payment method
Approved refunds are returned to the original payment method where possible, or to your platform balance, at our discretion. Refunds may take 5–10 business days to appear depending on your bank or card issuer. Refunds are always processed by Yoco and never involve sharing your card details.
Refund questions: support@themv.co.za. Legal or policy questions: legal@themv.co.za. See also our Terms of Service and Contact page.